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Getting the Most From your MSP


In an age of technological transformations, pandemics, and changing business models, the decision to outsource some or all in-house IT operations to a MSP may be a critical step in ensuring long-term IT and enterprise performance. MSPs can provide value and advanced solutions that in-house IT teams can struggle to build on their own. MSPs are increasingly being used by IT executives to help them deal with the problems faced by rapidly evolving IT services. Here’s how to make sure your MSP gives you the most bang for your buck while still causing you the least amount of trouble.

1.Be honest

Establishing a strong MSP partnership requires sharing your business goals and priorities.  A policy of honesty and openness is always going to be effective, and allow your MSP to create your vision of the company. It’s mutually beneficial for you and your MSP.

2. Do your due diligence 

Dedicate time into exploring successful MSP initiatives that were previously launched by companies similar to yours. Examine the market to find the right MSPs for your industry. We’d also recommend speaking with your colleagues and others who have already outsourced to MSPs to identify risks and best practices. 

3. Business needs first

Budget-conscious CIOs are more likely to choose a low-cost MSP that meets their basic requirements. Nothing stays the same in the long run- whether it’s a business or an individual. If your company grows, so will your IT requirements, necessitating the use of a variety of resources from an MSP that would otherwise be considered extraneous. An MSP that provides a wide range of easily deployable, competitively priced IT services will help a company avoid the frustrating “growing pains” that can wreak havoc on a critical operational workflow.

4. Look for a partner

Choose a provider who can act as an insightful partner — an accomplished advisor who can direct modernization and optimization strategies smoothly and effectively. You want an MSP that isn’t only interested in typical break/fix solutions, but also in strategic business planning to keep your company competitive.

5. Seek compatibility

Many businesses, particularly those with large in-house IT teams, recognize the need for an MSP to investigate and deploy new approaches in this era of rapid technological change. Because you’re the expert in your industry, a provider relationship can allow you to concentrate on your core competencies. Getting the most out of an MSP comes down to the people and the intent behind the engagement’s relationship. 

6. Commitment to excellence

A MSP who can provide real-world examples of superior service and long-term relationships suggests the possibility of a trustworthy and productive partnership. In an MSP, the most significant trait is a commitment to service excellence. An MSP’s ability to innovate, especially in the areas of digital transformation and operational performance, is another important attribute that is directly related to service excellence.

7. Think strategically

Anticipate the unexpected. Many MSP customers suffer from vendor lock-in and other negative surprises because they failed to think tactically during planning. Include clear, specific instructions in the discussions; How the transition to a new provider at the end of the contract will be done, how technical upgrades can and will be incorporated into the service, how protection will be controlled, and so on. 

 

If you are looking for a MSP that puts your business goals first, wants what’s best for your business, and acts as not only a provider, but a partner, Corporate Technologies can give you that and more. We are committed to your success, productivity, and happiness. 

 

Contact us today if you are seeking a new MSP or have any questions about our services.

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