IT Helpdesk Technician (Mad Division)

Corporate Technologies LLC, a leading provider of managed IT solutions, works with businesses and institutions in Minnesota, North Dakota, Southern California, Michigan, and New Jersey. With a scope of services, and almost 200 employees nationwide, our mission is to support and deliver innovative technology and services to our customers on a national level.

For more than 30 years, Corporate Technologies delivers on its mission of giving businesses the resources they need to excel.  We offer IT solutions, including managed IT services, staffing services, storage and virtualized solutions, voice and data networking solutions, repair and warranty services, and systems integration, and consulting. Consistently being in the top 150 MSPs in the United States.

We have a great opportunity in our Eden Prairie Minnesota location for a Helpdesk Technician in our Major Accounts Division

Position Description

The Helpdesk Technician’s scope of responsibilities includes but is not limited to the following functions:

• Promote a high level of customer satisfaction by answering incoming calls and providing end user technical support
• Active Directory Management computers and user accounts including account modification, password resets, and accounting onboarding & disabling.
• Provide O365 administration for MSP customers
• General computer & server issues
• Printing/scanner issues
• Basic network connectivity troubleshooting (VPN, router, switch)
• Basic business application support

Qualifications

• 1+ years of prior experience
• Possess strong analytical skills and effective interpersonal and communication skills
• Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
• Ability to work in a fast-paced team environment
• High level of focus and professionalism

Benefits

• Monthly bonuses
• Medical, dental, 401K and more
• 2 weeks paid time off
• 9 paid holidays
• Free lunch daily