Dental IT from a team that knows practice software
Managed IT Services for Dental Practices
Your practice runs on practice management software, digital imaging, a schedule that cannot slip and patient records the law says you must protect. We keep those systems running, secure them to the HIPAA standard and give your front desk a number that reaches a person in about a minute.
- Practice management and imaging that stay up through a full schedule
- Patient data protected to the HIPAA standard, with the paperwork to prove it
- Backups that have actually been restored, not just scheduled
Dental offices from single locations to multi-site groups
- BAA signed as standard
- 24/7 monitoring and help desk
- Published flat pricing
A down system is a cancelled column
When imaging or scheduling stops, chairs sit empty. Monitoring catches failing hardware and broken integrations before the morning huddle.
HIPAA is the baseline, not the goal
Risk analysis, unique logins, encryption, audit logs and business associate agreements, done and documented, so an audit or a lost laptop is a non-event.
Recovery measured in hours, not days
Immutable backups of the practice database and images, with a timed restore, so ransomware is a bad afternoon rather than a closed practice.
Where practices lose a day
The problems we find in most dental offices on day one
Dental IT fails in predictable ways: an old sensor workstation, a shared front-desk login, a backup nobody has restored, a vendor with always-on remote access. None of it is exotic, and all of it is fixable in the first 90 days. Get a clearer view of your practice IT →
Imaging and sensor workstations
Sensor and panoramic software often pins a workstation to an old operating system. We isolate it, document the compensating controls, and keep the rest of the practice patched and current.
Shared logins and vendor access
One front-desk account for everyone breaks HIPAA and makes the audit log useless. We put unique accounts, multi-factor authentication and controlled, logged vendor access in place.
Untested backups
A backup that has never been restored is a hope. We back up the practice database, images and Microsoft 365, make the copies immutable, and time a restore so you know your real recovery window.
What we manage for dental practices
One IT partner for the whole practice
From the sensor in operatory three to the claims clearinghouse, we take responsibility for the systems your day depends on, and we sign a business associate agreement to do it.
Practice software support
Dentrix, Eaglesoft, Open Dental and most major practice management platforms: patching on the vendor schedule, integration health, and one number for your staff when something is wrong.
Imaging and clinical devices
Sensors, panoramic and CBCT units, intraoral cameras and the workstations they depend on, kept running and isolated from the rest of the network where the vendor requires an older system.
HIPAA security and documentation
Unique accounts, multi-factor authentication, device encryption, endpoint detection and response, audit logging, encrypted email for patient information, and the risk analysis your security official signs.
Backup and ransomware recovery
Immutable backups of the practice database, images and Microsoft 365, tested restores with a stated recovery time, and 24/7 monitoring that stops an intrusion before it spreads.
Network and Wi-Fi
Business firewall, segmented networks for clinical systems, imaging devices, the card terminal, guest Wi-Fi and the office, and internet failover so a carrier outage does not stop check-in.
Microsoft 365 and cloud
Email, files and identity in Microsoft 365, configured for HIPAA, backed up, and set up so a provider can work securely from home or a second location.
How we work with practices
Fully managed, co-managed, or a project with a finish line
Most practices want everything handled. Some have an office manager or a group IT lead who stays in the loop. Some need a server replaced or a second location opened. All three are normal.
Fully managed IT
We take on the whole environment: help desk, monitoring, security, backups, vendors and planning, for a flat fee per user per month. Your team calls one number.
Co-managed IT
For groups with an internal IT lead: we add 24/7 monitoring, security operations, help desk overflow and specialist depth, and your person keeps the relationship and the decisions.
Projects
Server replacement or retirement, a new operatory build-out, a second location, a Microsoft 365 migration or a network segmentation project, scoped and quoted in advance.
Built for every kind of practice
Dental IT support for general, specialty and multi-location practices
The systems differ by specialty; the standard does not. Every practice gets the same security baseline, the same tested backups, and the same number to call.
- General dentistryScheduling, billing, imaging and charting that work every day without anyone thinking about them.
- OrthodonticsTreatment planning and 3D imaging tools that need careful integration and reliable storage.
- Pediatric dentistryFast-moving schedules and busy phones; systems have to be quick and simple at the front desk.
- Cosmetic and prosthodonticsHigh-resolution imaging and scanning that need network speed and real storage planning.
- Oral surgery and endodonticsSpecialized diagnostic imaging tied tightly to patient records and referral workflows.
- Groups and DSOsSeveral locations on one standard: consistent security, central identity, and a provider who shows up at each site.
Proof, not promises
Numbers we publish, and a price you can check
What our clients actually experience
We publish our operational metrics every quarter rather than quoting them in sales calls. The figures at right come from our managed client base across all industries, including the dental and medical practices we support, and they are updated in the article linked below.
Pricing is published too. A practice with eight staff on Total Advantage plus Secure Advantage, which is $125 per user per month, pays $1,000 a month for unlimited support and the full security layer, with no onboarding fee and a 60-day money-back guarantee. A server replacement or network segmentation is quoted separately, in advance.
Results we publish
- About 2.6 hours of unplanned downtime a year for a typical client, against an industry reference of about 14
- 93.3% of issues fixed remotely; mean time to recovery on outages 132 minutes
- Zero ransomware detonations across 9.19 billion security events analyzed last quarter
- Endpoint protection on 98.6% of managed endpoints
- Calls answered by a live service specialist in about a minute, 24/7
Not ready for a call?
Start with the Beyond HIPAA compliance checklist
A short, practical checklist for dental practices that covers the IT and security gaps HIPAA leaves to you. Use it to see where your practice stands before anyone from us calls.
- The gaps HIPAA does not spell outUntested backups, shared admin accounts, vendor remote access and cloud sharing settings: the findings that show up in most practices.
- Quick fixes you can make this weekEncryption, multi-factor authentication, and a vendor access review, with what each one takes.
- Audit-ready documentationWhat to have on file before an auditor, an insurer or a patient asks: risk analysis, agreements, training records, incident plan.
Dental IT resources
Read before you call, if you prefer
Guides, checklists and the assessment, written for practice owners and office managers rather than for IT people. San Diego practices can also see IT for San Diego dental practices.
Dental office IT readiness assessment
A few minutes, plain-language questions, and a clear read on where your practice is exposed.
HIPAA compliance checklist for dental offices
The administrative, technical and physical safeguards, in the order to tackle them.
Dental practice software and the IT behind it
Dentrix, Eaglesoft, Open Dental and Curve: what each needs from your network, workstations and backups.
How to safeguard a dental office
Practical protections for patient data, devices and vendors.
Dental ransomware attacks
How practices get hit, what recovery looks like, and the controls that prevent it.
Choosing a managed IT provider for your practice
The questions to ask and the answers that matter.
Frequently asked questions
Straight answers before the first call.
Something else? 1-866-363-4628
Prefer to read first? The checklist most of our clients used before they called: how to evaluate an MSP, in 20 minutes.
Get the checklistDo you support Dentrix, Eaglesoft and Open Dental?
Yes, along with Curve and most major practice management and imaging platforms. We support the environment they run in, keep them patched on the vendor schedule, and manage vendor support cases so your staff are not stuck between two help desks.
How much does managed IT cost for a dental practice?
Our prices are published and flat per user per month: Help Desk Connect $35, Technology Advantage $55, Total Advantage $80, and the Secure Advantage security package $45. A practice with eight staff on Total Advantage plus Secure Advantage pays $1,000 a month. There is no onboarding fee and a 60-day money-back guarantee. Projects such as a server replacement are quoted separately.
Will you sign a business associate agreement?
Yes, as standard. Any provider with access to systems holding patient information is a business associate under HIPAA, and we also help you inventory and manage the agreements with your other vendors.
Our sensor software only runs on an old version of Windows. Is that a problem?
It is common and manageable. We isolate that workstation on its own network segment with no internet or email, document the compensating controls, and press the vendor for a supported version. That is what an auditor expects to see.
What happens if our server crashes or we get ransomware?
Monitoring usually catches a failing server before it fails. For an outright failure or a ransomware event, we restore from immutable backups to spare hardware or the cloud. During onboarding we time that restore so you know your recovery window in advance rather than finding out on the day.
Is a lost or stolen laptop a reportable breach?
Generally not, under HHS guidance, if the device was encrypted to the NIST standard and the key was not compromised. That is why encryption is the first control we turn on across every practice device.
Can you support multiple locations or a DSO?
Yes. We standardize identity, security and backups across sites, support each location from the nearest of our 21 offices, and give the group one help desk and one account manager.
Do you provide onsite support?
Yes. Most issues are resolved remotely on the first call, and technicians are dispatched from the local office for hardware, network and build-out work. A live service specialist answers in about a minute, 24 hours a day.
Can you move our practice to Microsoft 365?
Yes, including email and files, configured for HIPAA with a business associate agreement from Microsoft, multi-factor authentication, encrypted email for patient information, and a backup of the Microsoft 365 data itself.
What happens after I submit the form?
Someone from our team reaches out to set up a short conversation about your practice, your systems and whatever is on your mind. No pressure and no pitch; if we are not the right fit, we will say so.
See where your practice stands
Take the dental office IT readiness assessment, or book a 30-minute review and an engineer will walk through your systems with you. Either way, no sales pitch.
