Cybersecurity & Managed IT Services for HVAC & Plumbing Co

Project Details

• Service: IT Managed Services, Cybersecurity
• Timeline: Oct. 2021 – Sep. 2025
• Budget: $50,000 to $199,999

Project Summary

Corporate Technologies provided cybersecurity and managed IT services for an HVAC and plumbing contractor. The team completed a project called Secure Advantage, which aimed to protect the client’s data from hackers. The engagement reduced IT-related issues, improved service responsiveness, and earned praise for professionalism and customer care.

The Client

Role: Vice President

Company: Advantage Mechanical-Refrigeration, Inc.

Industry: Construction – HVAC/R & Plumbing Mechanical Contractor

Location: Cedar Springs, MI

Advantage Mechanical-Refrigeration provides HVAC/R and plumbing services for large projects, construction, and service contracts.

The Challenge

The company needed Corporate Technologies to manage IT needs so the business could stay focused on core operations. A top priority was keeping company information secure from hackers.

Client Rating

• Overall: 5.0
• Quality: 5.0
• Schedule: 5.0
• Cost: 5.0
• Would Refer: 5.0

The Approach

Vendor Selection

Corporate Technologies was chosen after a sales visit due to high ratings, budget fit, cultural alignment, and strong company values. One primary employee was assigned, supported by additional technicians when needed.

Scope of Work

Corporate Technologies acted as IT provider, completing the Secure Advantage project to strengthen cybersecurity. Ongoing services included IT management, data protection, and rapid support for user needs and infrastructure changes.

The Outcome

The partnership resulted in fewer IT-related issues and faster response from qualified technicians compared to the previous provider. Quote turnarounds were quick, and projects were delivered on schedule.

Project Management

Corporate Technologies managed the engagement effectively with email and messaging as the primary communication channels.

What Impressed the Client

The client praised Corporate Technologies’ professionalism, noting that engineers and support staff treated them as though they were the only customer.

Areas for Improvement

Tier 1 technicians had struggled at times, though performance has improved over the past six months. After-hours dispatch could improve communication, though the client acknowledged their own call center challenges.