Case Study
“I was impressed by their professionalism.” — Aaron Vanden Berg, VP, Advantage Mechanical-Refrigeration, Inc.
Project Details
- Service: IT Managed Services, Cybersecurity
- Timeline: Oct. 2021 – Sep. 2025
- Budget: $50,000 to $199,999
Project Summary
Corporate Technologies provided cybersecurity and managed IT services for an HVAC and plumbing contractor. The team completed a project called Secure Advantage, which aimed to protect the client’s data from hackers. The engagement reduced IT-related issues, improved service responsiveness, and earned praise for professionalism and customer care.
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The Client
Role: Vice President
Company: Advantage Mechanical-Refrigeration, Inc.
Industry: Construction – HVAC/R & Plumbing Mechanical Contractor
Location: Cedar Springs, MI
Advantage Mechanical-Refrigeration provides HVAC/R and plumbing services for large projects, construction, and service contracts.
The Challenge
The company needed Corporate Technologies to manage IT needs so the business could stay focused on core operations. A top priority was keeping company information secure from hackers.
Client Rating
- Overall: 5.0
- Quality: 5.0
- Schedule: 5.0
- Cost: 5.0
- Would Refer: 5.0
The Approach
Vendor Selection
Corporate Technologies was chosen after a sales visit due to high ratings, budget fit, cultural alignment, and strong company values. One primary employee was assigned, supported by additional technicians when needed.
Scope of Work
Corporate Technologies acted as IT provider, completing the Secure Advantage project to strengthen cybersecurity. Ongoing services included IT management, data protection, and rapid support for user needs and infrastructure changes.
The Outcome
The partnership resulted in fewer IT-related issues and faster response from qualified technicians compared to the previous provider. Quote turnarounds were quick, and projects were delivered on schedule.
Project Management
Corporate Technologies managed the engagement effectively with email and messaging as the primary communication channels.
What Impressed the Client
The client praised Corporate Technologies’ professionalism, noting that engineers and support staff treated them as though they were the only customer.
Areas for Improvement
Tier 1 technicians had struggled at times, though performance has improved over the past six months. After-hours dispatch could improve communication, though the client acknowledged their own call center challenges.
