Finding the right managed service provider (MSP) is a huge undertaking and often a confusing process for small businesses that need help. If you’re a small business owner, you probably know that you need IT support but don’t know where to start. Searching for MSPs gives you several results. The breakdown in this article gives you a list of pros and cons between Corporate Technologies and Miles IT to help you make the best decision.

Comparison Table for Provider Plans and Services

At first glance, you might think that every MSP offers the same benefits, similar pricing, and 24/7 service. After checking further details, you’ll see that Corporate Technologies and Miles IT have differences that might affect your decision. The following table details similarities and differences between the two MSPs.

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The two stand-out differences between Corporate Technologies and Miles IT are the SLA response times and moneyback guarantee. More details about minor differences and the service offers important to small businesses are described in the next sections.

Breakdown of Corporate Technologies and Miles IT by Business Size

Both companies have offices across the United States, some in multiple cities in a single state to cover regional areas. You might not think you need a national or regional presence from a managed service provider, but it’s important if you ever scale to multiple locations, move offices, or have remote workers. Help desk support is often online, but you need an MSP with an office in your area for on-site IT support. Corporate Technologies has operates across 20 markets in the US.

Comparison of Support and Service Models

At first glance, both Corporate Technologies and Miles IT have the same services, but they have slight differences. They both have a 24/7 help desk, so you get support no matter the time of the day, weekend, or holidays. For businesses that must operate during off-peak hours, you get support. This means any night shift workers also have a place to call for IT support.

Onsite support is optional, depending on the pricing plan that you choose, but Corporate Technologies offers unlimited support with its per-user monthly Total Advantage plan. Miles IT offers a response time in under an hour, but Corporate Technologies has SLAs with a faster response time depending on priority of the issue. You might need faster response times when a critical issue halts productivity.

Pricing Comparison Between Corporate Technologies and Miles IT

When you shop for IT support pricing, be careful with limited plans. Limited pricing plans have hidden fees. Hidden fees can skyrocket when you have an emergency and must pay by the hour to get support outside of your contract agreements. Check the SLAs and services you get before you sign the contract.

Corporate Technologies maintains transparency in their pricing model. Small businesses can expect to pay a per-user monthly fee for IT services. Each pricing plan has its own additional services with Total Advantage offering unlimited onsite support. Miles IT does not publicly display its pricing structure, but it does have a MAP (Miles Assurance Plan) that offers unlimited onsite support too. 

Cybersecurity Services Comparison

Your small business is constantly under attack from cyber-criminals, whether you realize it or not. Proactive cybersecurity detects and eradicates threats, but sometimes small businesses need help with setup, incident response, and disaster recovery. Corporate Technologies has a wide range of cybersecurity services for clients. Here are a few important ones:

• Endpoint security: Protection against threats targeting smartphones, tablets, workstations, and other mobile devices
• Email security: Stop phishing attacks before they reach user inboxes
• SOC/SIEM: Have your own security operations center monitoring for threats
• Backup and disaster recovery: If malware damages your data, Corporate Technologies can restore it as quickly as possible to have your business productive again
• Compliance support: Coverage for businesses under strict compliance and governance requirements
• Vulnerability management: Access controls and identity management for cloud and onsite data

Miles IT also has cybersecurity service. Here are a few that stand out:

• Incident response to threats after customers call in and create a ticket
• Monitoring and maintenance of network appliances
• Security operations center for threat monitoring

Regional Onsite Support

Miles IT and Corporate Technologies offer onsite support. Before you decide on a managed service provider, check service level agreements (SLAs). The SLA tells you how quickly the MSP responds to your IT support requests. An hour versus a half hour can mean the difference between happy and unhappy customers. 

Corporate Technologies has several regional offices across the US. Proximity to your MSP office locations also determines cost and responsiveness. An office a couple hours away from your location will extend response times when you need support onsite.

Corporate Technologies 60-Day Money-Back Guarantee

A standout difference between Corporate Technologies and Miles IT is the 60-day money-back guarantee from Corporate Technologies. The money-back guarantee reduces risks for small businesses unsure if a managed service provider is right for their IT support. Check out Corporate Technologies customer service, help desk options, and onsite support without monetary commitments for the first 60 days.

When Corporate Technologies is the Better Fit

Several similarities between Miles IT and Corporate Technologies might have you thinking they are the same service, but a few benefits stand out. If you need someone in a regional location close to your office, check out Corporate Technologies locations. If you are unsure of MSP benefits for your small business, take advantage of Corporate Technologies 60-day money-back guarantee.

Contact us today to see what we can do for your small business.

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