Case Study
“I’m impressed with how quickly I can get hold of someone from Corporate Technologies locally.” — Chris Ellis, IT Coordinator, KKT Architects
Project Details
- Service: IT Managed Services
- Timeline: Jan 2015 – Ongoing
- Budget: Confidential
Project Summary
Corporate Technologies provides managed IT services for an architectural firm. The team has monitored and updated the client’s IT infrastructure, performed backup and disaster recovery off-site preparation, and set up laptops.
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The Client
Role: IT Coordinator
Company: KKT Architects
Industry: Design
Location: Tulsa, Oklahoma
I’m the IT coordinator for an architectural firm.
The Challenge
Being a one person operation we were needing some additional help to backfill areas I didn’t have time for or expertise with. We needed help with IT services.
Client Rating
- Overall: 4.5
- Quality: 5.0
- Schedule: 4.5
- Cost: 4.5
- Would Refer: 5.0
The Approach
Scope
Corporate Technologies provides managed IT services and handles the more complex and tedious IT tasks, including monitoring and updating infrastructure, servers, routers, switches, WAPs, and VPNs. The team performs backup and disaster recovery offsite preparation and sets up new laptops. They perform weekly checks and reports on servers’ status, make necessary changes to the NAS, and push firmware and software updates to infrastructure devices as needed.
Team Composition
Three or more teammates from Corporate Technologies, depending on the project.
Vendor Selection
Corporate Technologies was already in the pipeline when I started working at my company. They’ve done a good job, so I see no reason to change them.
Status
The engagement began in January 2015 and is ongoing.
The Outcome
Corporate Technologies keeps me informed of any changes to our infrastructure or laptops, and they fix things in a timely manner. I get weekly updates about our server conditions and any service provided to users via email tickets.
Project Management
Michael (Senior Systems Engineer) and Josh (Senior Systems Engineer) can hop on a call, whether scheduled or not, to review situations or projects in process so we’re all on the same page. That’s really helpful versus playing email tag. We primarily communicate via email.
What Impressed the Client
How quickly we can get hold of someone from Corporate Technologies locally.
Areas for Improvement
They have been great. If I ever have an issue I can jump on a call and it’s addressed in a timely manner; changes are made quickly and to my satisfaction.
