Managed IT Services in Fayetteville and Northwest Arkansas

Corporate Technologies supports businesses in Fayetteville, Springdale, Rogers, and Bentonville from our Arkansas office in Conway, with a national 24/7 help desk behind it. Northwest Arkansas is about three hours from Conway, so we want to be clear about how that works before you call: the large majority of support is remote and immediate, and onsite work is scheduled rather than same-hour. For most businesses of 10 to 200 people that is the right trade, and this page explains why, what it costs, and what we build around for an Arkansas business.

Remote first, and what that means for you

Help desk calls are answered by a live person in about a minute, around the clock, because the help desk and the security operations center are shared across our 21 offices rather than staffed in each one. Password resets, software problems, email issues, new user setup, patching, monitoring, backups, and security response all happen remotely, and that is where the time goes in any IT relationship. A Fayetteville client gets the same overnight security monitoring as a client two blocks from our headquarters.

Onsite work is for the smaller set of tasks that need hands: hardware replacement that cannot be shipped and swapped, network installations, office moves and new locations, and the initial discovery visit when we take on a client. For Northwest Arkansas we schedule those from Conway, batch them where it makes sense, and keep spare equipment on hand so a failed switch or firewall is a shipment and a remote configuration rather than a drive. We are straightforward about this because a provider that promises hourly onsite response from three hours away is not telling you the truth.

Who this fits

Northwest Arkansas businesses that tend to do well with this model: professional services firms, supplier and vendor offices serving the retail corridor, healthcare and dental practices, accounting firms, nonprofits and churches, logistics and trucking offices, and construction companies. The common factor is that they run on laptops, Microsoft 365 or Google Workspace, and a few line-of-business applications, and what they need most is security, monitoring, and a help desk that answers. Businesses with large on-premises server rooms or manufacturing floors that need frequent physical attention are better served by a provider with a local depot, and we will say so.

What it costs

Plans are flat per user per month, the same everywhere we operate, with no onboarding fee and a 60-day money-back guarantee. Current prices are on the managed IT packages page.

A 15-person Fayetteville office on Technology Advantage plus Secure Advantage, $100 per user, is $1,500 per month. The calculator models other combinations.

Arkansas obligations we build around

• Personal Information Protection Act (Ark. Code 4-110-101 and following). Arkansas’s breach law covers Social Security numbers, driver’s license numbers, financial account credentials, medical information, and biometric data. Affected residents must be notified without unreasonable delay; if more than 1,000 Arkansas residents are notified, the Attorney General must be notified at the same time or within 45 days of determining there is a reasonable likelihood of harm. Encrypted data is exempt, so every device we manage is encrypted. The Act also requires reasonable security measures and secure disposal.
• Supplier requirements. Vendors serving the large retailers headquartered in the region are increasingly asked to complete security questionnaires and carry cyber insurance. The questions are predictable: MFA, endpoint detection and response, backups, training, incident response plan. Our security package is built to produce that evidence.
• Industry rules. HIPAA for medical and dental practices, the FTC Safeguards Rule for accounting and tax firms, PCI DSS for card payments, and CMMC for defense subcontractors.

What the first 90 days look like

1. Discovery, onsite: we inventory devices, accounts, applications, network equipment, and backups, and document what we find.
2. Security baseline, remote: MFA on every account, endpoint detection and response on every device, email filtering, stale accounts and local admin rights removed.
3. Backups, remote: confirm coverage, make backups immutable, and run a timed restore. See how often to back up your business data.
4. Stabilization, mixed: patching brought current, failing hardware replaced by shipment or a scheduled visit, power protection and internet failover added where needed.
5. Ongoing: monitoring, help desk, monthly health reports, and a quarterly review with your account manager.

Who we are

Corporate Technologies has been in business since 1981 and operates 21 offices in 18 states, headquartered in Eden Prairie, Minnesota. The Arkansas office is at 685 Shelby Trail, Suite 102, Conway, AR 72034, phone 501-512-3679; see managed IT services in Conway and our page for Little Rock. We publish how we measure ourselves in how we measure managed IT. If you want a quick read on where your systems stand, the network health check takes about three minutes.

Frequently asked questions

What happens if a server fails in Fayetteville?

Monitoring usually flags a failing drive or power supply before it fails, and the part is replaced on a scheduled visit. For an outright failure, we restore to spare hardware or the cloud remotely from backup while a replacement is shipped, which is why the timed restore in onboarding matters. Businesses that cannot tolerate that window should run their critical systems in the cloud, and we will tell you that in discovery.

Can we start with just security?

Yes. Secure Advantage can stand alone if you have internal IT or another provider, and many Northwest Arkansas businesses start there because of insurer and customer requirements.

Do you support Google Workspace as well as Microsoft 365?

Yes, both, including backup of either, which neither Google nor Microsoft does for you in the way most people assume.

Is there a contract?

Plans are priced per user per month with no onboarding fee and a 60-day money-back guarantee. Project work is quoted and agreed separately. Ask us about term options.