IT Managed Services for a Medical Foundation (Case Study)

Project Details

• Services: IT Managed Services, Cybersecurity
• Timeline: Jan 2023 – Ongoing
• Budget: Confidential
• Location: Fargo, North Dakota
• Industry: Non-profit / Healthcare Foundation

Project Summary

Corporate Technologies serves as the foundation’s trusted IT partner, managing Active Directory and identity, the on-site network and infrastructure, cybersecurity, help desk, and disaster recovery/business continuity. The team also supports mission-critical community events with enhanced readiness and on-demand coverage.

The Client

Organization: Dakota Medical Foundation

Contact: Matt Ohren, Tech Lead

Dakota Medical Foundation leads initiatives to build one of the healthiest regions in the country and strengthens the fundraising and service success of local charities.

The Challenge

The foundation needed reliable IT support and guidance, including retrofitting for a new building, so staff, partners, and volunteers could operate securely and without disruption.

Client Rating

• Overall: 4.5 / 5
• Quality: 5.0
• Schedule: 4.0
• Cost: 4.5
• Would Refer: 4.5

The Approach

Why Corporate Technologies

Selected via referral for high ratings, budget fit, strong value, and aligned company values.

Scope of Work

• Active Directory & Identity: Administration of user accounts, security groups, and role-based access for 100+ users and partners.
• Network & On-Site Infrastructure: Ongoing maintenance and optimization of servers, switches, firewalls, and wireless across the campus.
• Cybersecurity: Assessments, patching, endpoint protection, and threat response to safeguard systems and donor data.
• Mission-Critical Event Support: Enhanced readiness and on-demand coverage for major events (e.g., Giving Hearts Day).
• Help Desk: Responsive end-user support with same-day resolution for most tickets.
• Backup, Recovery & Continuity: Managed backups, DR planning, and failover support.
• Technology Expansion & Facility Enablement: Strategic planning and support for a new multipurpose facility opened in Aug 2025.

The Outcomes

• Faster response times and stronger system reliability versus the previous vendor.
• Most tickets resolved within the same business day.
• Reduced downtime and smoother peak operations during large community events.
• Proactive communication with clear plans, updates, and next steps.

What Impressed the Client

A true partnership mindset, hands-on support, onsite when needed, and volunteering resources to advance the foundation’s mission.

Areas for Improvement

Some security controls can feel restrictive in day-to-day work; quick help desk responses address issues promptly.