Does Your Business Have a Failover Internet Plan?

When your internet connectivity fails, so does your business productivity. Your employees can’t reach cloud-based applications, email, phones, and any other critical internet dependent service. Productivity failure hurts your revenue, and it can cost millions for extensive downtime. Every component of your infrastructure should have a failover safety net, and this includes your internet connection.

It’s not uncommon for small businesses to rely on a single internet service provider (ISP), but it’s a mistake. Your internet service might be stable for a while, but ISPs will often perform maintenance or upgrades without warning. ISP activities sometimes cut your service for several hours a day, or your service suffers from temporary degradation while the ISP performs its maintenance. Slow performance also harms productivity.

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In both these scenarios, you can overcome productivity loss with internet failover infrastructure. Before you decide on a failover design, you need a failover internet plan.

What is an Internet Failover Plan?

An internet failover plan is a document that decides what hardware you need to ensure that employees always have access to the internet, and what happens when your internet connection goes down. For most businesses, having a separate ISP is the answer to internet failover. In addition to having a second connection, having a secondary service type adds additional risk management. If your main connection is cable, then using a telecom provider avoids downtime if cable lines fail.

You still need a trigger to cutover to your alternative source. The best method is to have an automatic switch, but you could leave it to a manual switch if you have full-time operational staff available for the cutover. Your router, firewall, and other infrastructure must be able to handle the cutover. The best way to ensure that all infrastructure will stay operational is to test it during off hours. You can simulate an internet failure scenario by cutting connection to your current ISP. Failover hardware should take over and allow a smooth transition.

As an example, suppose that you live in an area where hurricanes are common. You might have cable internet for your normal internet connection, but you have a telecom like AT&T for failover. Cable might be down for days, but AT&T brings their infrastructure to service more quickly. The opposite could also occur. You would have two ISPs to limit your downtime after a major storm, which reduces your risk factors and eliminates a single source of failure.

Why It Matters to SMBs?

Small business owners might not even realize the importance of the internet for productivity. Internet connectivity is often taken for granted because it’s so common now in any industry. Take, for example, a law firm. Now, documents hosted on government websites are no longer available. Email messages from clients would no longer be available. Phones would not be operational, cutting all contact with colleagues and clients. Document editing and sharing would no longer be available whether you use Microsoft Office 365 or Google Workspace. Productivity for a small law firm would crash, and this is just one example. There are plenty of other industries that rely heavily on the internet.

A loss in productivity translates to revenue loss in any industry. Small businesses don’t usually have the resources to estimate hourly revenue loss, but they still feel the impact just the same. Not only is productivity loss an issue, but once internet connectivity is back up, businesses must catch up and hope to avoid losing customers over the incident.

Key Components of a Strong Failover Setup

It’s better to have a reliable IT professional design your infrastructure, but here are a few items you can expect to add to your current infrastructure. 

• Redundant providers: You should have separate carriers or have a mix of fiber and LTE.
• Router and firewall: An internet-ready router and firewall configured to detect outages and automatically switch to your alternative service provider.
• SD-WAN: The SD-WAN will balance traffic and optimize uptime during outages.
• Monitoring: IT staff must be aware when cutover happens so that they can deal with any residual bugs or performance issues.

After setup and configuration, you first need to test the infrastructure. Even after your first test, IT staff must annually test internet failover and any disaster recovery procedures. Disaster recovery testing often involves simulating an actual event like creating an environment where internet connectivity fails and then the alternative provider activates. IT staff must then test all critical resources to ensure that they are available.

In addition to testing, IT staff should create a document that details every step necessary to deal with an internet outage. For example, the document highlights key stakeholders to contact, and who will manage any bugs if the cutover doesn’t happen smoothly. An email to users warning them of slower network performance might also be necessary.

How Corporate Technologies Helps?

You could upgrade network hardware yourself, but it requires a professional to configure infrastructure for optimum performance. Any mistakes could leave your internet failover design useless, which could in turn waste money and lose productivity when an outage occurs. For some small businesses with IT staff, the onsite staff might not have the experience to deploy failover and disaster recovery infrastructure. That’s where Corporate Technologies can help.

We cater disaster recovery plans and designs to your business to ensure that productivity is always running at optimal levels even during outages. Professional IT providers deploy infrastructure, test it, and then monitor it 24/7 for any issues.

Contact us to find out how Corporate Technologies can help you with disaster recovery and internet failover.

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