Digitizing your healthcare documents reduces so much physical paperwork, but it also adds cybersecurity risks and additional IT maintenance to your business. Downtime, stolen data, and data corruption are three risks healthcare businesses face, especially if they don’t stay fully compliant with HIPAA regulations. To avoid these issues and more, managed IT for dental practices can free up staff time, reduce risks of data corruption and loss, and secure the network environment in case of a disaster. If you own a small dental practice, you might take care of small IT tasks, but eventually you need help, especially when you need to ensure that your infrastructure follows HIPAA guidelines. HIPAA violations can add up to millions after a data breach, so we put together a list of ways a managed service provider can help keep your business compliant and keep data safe from attackers. Backups and Disaster Recovery Let’s say that you store your imaging files on a central computer so that everyone on staff can access patient documents. Data on this central server must be backed up in a safe location or you could lose your files forever. When healthcare providers lose patient data, it can be disastrous for business continuity. Having backups of patient files is also a requirement for HIPAA regulations. A managed service provider will assess your IT infrastructure and propose a good backup plan. Backup plans incorporate the number of file changes done throughout the day and determine how much loss you can experience without going bankrupt. Your backup plan might be daily, hourly, or more frequently. With your risk tolerance defined, managed IT professionals determine where to store backups and the frequency of data backups. Most professionals use cloud storage, where additional space and scaling can be done dynamically. Cloud storage also ensures that data is safe even in the event of a fire or physical theft. With disaster recovery, you have peace of mind that patient data can be restored and bring your business back to productivity within a reasonable amount of time. User Onboarding and Account Setup When a dental practice hires a new user, the user needs an account, a workstation, and access to necessary business applications. If a few new people join the team, it can be a lot of prep work for someone managing IT themselves. A Dental IT service provider takes care of onboarding for every new user, including deployment of workstations and mobile device applications.  Documentation for onboarding and offboarding is necessary. Most people know that onboarding is necessary but forget the offboarding process. Without offboarding, ex-employee user accounts stay active, which creates a cybersecurity risk. User accounts must be deactivated and data transferred to another staff member to continue productivity. An IT provider handles this activity as well. In addition to user account activation and deactivation, IT professionals can give you HIPAA compliant application suggestions when your current infrastructure isn’t enough. Suppose that you have productivity issues due to the way documents are digitally stored. A dental office can speed up productivity with a few changes to its current application workflow, especially if they work with hybrid environments in the cloud. Help Desk Services and Onsite Help Users need to ask questions about their workstations, applications, or bugs in the system. Managed IT professionals at a 24/7 help desk assist dental staff with minor questions related to their work and even have on-site staff to help with bigger issues. Help desk services can assist your staff with various issues remotely and give them someone to call instead of interfering with local staff productivity. Not every managed IT provider offers a 24/7 help desk. It’s important to check your contract and ask questions. Also, on-site help is often needed throughout the year. Your contract should have a flat rate for on-site help with a service level agreement (SLA). SLAs give you the amount of time that you can expect a response and resolution for each IT item. SLAs are based on priority, so you get the fastest response for issues that interfere with day-to-day business productivity. Be careful of contracts that charge an hourly rate for on-site help in addition to monthly IT expenses. Without onsite support included with flat-rate payments, IT costs can balloon to unexpected amounts when a critical issue brings down infrastructure. Providers like Corporate Technologies include on-site support with their Total Advantage pricing plan. Monitoring and IT Management Even a small network needs day-to-day management. For example, software and firmware need upgrades often to patch security issues and bugs. An IT management professional monitors your environment for these updates and applies them. Patching is done in the background without affecting your user productivity or business operations. Many of today’s current data breaches come from unpatched infrastructure, so it’s important to keep up with updates. For example, an outdated IoT device could lead to your network becoming a part of a botnet. A botnet is the component behind a distributed denial-of-service (DDoS). Not only would your network be responsible for taking down another corporate business, but a DDoS from your network exhausts your business bandwidth, affecting productivity, digital downloads and uploads, and any payments. Where to Get Dental Practices IT Help If your office is overwhelmed with IT issues and needs help, a managed service provider is an affordable solution. Instead of hiring full-time staff, an MSP offers a complete team of IT professionals at a per-user flat-rate cost. The 24/7 help desk is also an option if your dental practice has people working remotely or during off-peak hours. Corporate Technologies has several offices across the country, and they offer service plans to fit your dental practice’s IT budget. Call us today and talk to one of our professionals to find out how we can help your dental practice. FAQs

Every small business is a target for hackers. You might think that the few dozen customers you store on your network aren’t worth a hacker’s time, but those customers are worth much more than you know. Usually, hackers breach multiple environments, including small business networks, and sell the collected data on darknet markets. Your customer data is a valuable addition to their revenue.  You don’t need to be a cybersecurity expert to deploy good monitoring tools and create habits that protect your customer and their data. Protecting client data and avoiding a data breach are also beneficial to your brand. A single data breach can damage customer loyalty and trust, so you should make cybersecurity and data protection a priority for your business too. Most small business owners don’t have the budget for a full-time IT person let alone a full-time dedicated cybersecurity staff member. You don’t need full-time staff to add monitoring and data protection to your environment. Here are a few ways you can monitor your network without being an IT expert. Review Your Router Dashboard If you have a personal router connected to your network, it likely has a web-based interface that gives you information about your network. On small networks, the router has an IP address in the same subnet as your own computer. In many cases, the router is your default gateway. Type the router IP address (something like 192.168.0.1) into a web browser, and you’ll be prompted to authenticate. Every router has its own dashboard, and more expensive routers will have activity logs and firewall features. Once you gain access to the router’s dashboard, you can view connected devices, bandwidth usage, and audit logs if you have them enabled. If you don’t have logging features enabled, enable them for future monitoring. Disconnect any strange devices, especially if the router is also a Wi-Fi hotspot. If you have strange devices connected, it might be time to change the Wi-Fi password. Remember that any changes to Wi-Fi will disconnect other devices, which means that you should change the password during off-peak hours. Use a Network Scanner to Identify Connected Devices Reviewing a router’s dashboard is useful for finding devices connected to that particular router, but what if you have several routers or don’t have any personal routers on your network? Another option is to use a network scanner. Traditionally, the network scanner-of-choice for all administrators is nmap. Nmap can be used on Linux and the Windows command-line interface. Other more user-friendly scanners are available for download, but nmap has been around for decades and can be trusted not to host hidden malware. Nmap will give you a list of all connected devices with an IP address so that you can take an inventory of infrastructure. Any strange connections should be further reviewed. If nmap seems a bit too complicated, find a trusted graphical interface. Chances are the graphical interface uses nmap in the background, but it will make reviewing connected devices more intuitive for someone unfamiliar with a command-line tool. Separate Business and Personal Networks When you work from home, it’s not unusual to mix business with personal devices. Mixing the two makes monitoring more difficult, especially when you have guests. Add IoT and security cameras to the mix, and now you have devices that you don’t control on your network. For better monitoring, you set up separate Wi-Fi hotspots for each section of your network including personal, work, and security cameras. You can still run scanners to identify any strange connections, but now you have a better idea of the types of devices that should be connected to each router. You can also be much more strict about your work network compared to your home network. Guests can connect to your home Wi-Fi instead of your work Wi-Fi where you keep customer data. Use Cloud Provider Monitoring Software Whether you use AWS, Azure, Google Cloud, or another cloud provider, the system has cybersecurity tools specifically designed for monitoring your network. Auditing, logging, and monitoring are all available to you as a cloud provider customer. Monitoring tools come at a cost, so they must be enabled when you set up your environment. Cloud-based tools don’t monitor your local network. Keep that in mind when you set up a monitoring plan. You will need tools for any local servers, mobile devices, and workstations. Cloud monitoring tools cover resources in the provider’s environment, which includes storage, virtual machines, databases, and cloud-based infrastructure. Review Antivirus Warnings and Logs Every mobile device and workstation should have antivirus software running on it. Antivirus applications display warnings to users, but they also keep a log of issues. Some issues are critical, like downloading malware that could destroy customer data. Other issues are warnings, like installing software with no signature. Enterprise versions of antivirus software have a central place to review notifications, but enterprise versions cost a lot of money. Periodically review antivirus software running on each machine to ensure that malware isn’t stored on the network. An executable on the network is an idle threat waiting for a user to run malware on the environment. If your antivirus software can scan the network, even better. A good antivirus will detect malicious files on network storage and servers. Servers should also have antivirus software installed. Cyber-threats target servers for their invaluable data. A good eavesdropping application can retrieve user account information, device information, and data stored on the server. Email servers are especially good targets, because email is often stored in cleartext. Review antivirus notifications for these machines to identify malicious software. As an aside, most server operating systems also have event logs. Use these event logs to identify strange authentication attempts. For example, a threat might attempt to access the server with hacked user accounts. If you see multiple authentication attempts late at night when no one is in the office, you might have a hidden threat on the network. When Monitoring Becomes Too Much Work At some point in time,

When your current IT staff is overloaded with work, you can either hire additional internal staff or collaborate with a managed service provider (MSP). It’s a tough decision for small business owners, because leaning into external help often seems expensive. MSPs offer a wider range of services that internal staff can’t always manage alone. If your internal staff feels like they can no longer manage IT infrastructure, adding an external source often brings benefits to alleviate overhead without adding enormous costs. What “Internal IT” Really Means in Small Businesses Usually, a really small business starts off with one person supporting a few employees. This person isn’t dedicated to IT, but knows enough to support a couple of workstations. As the business grows, a dedicated IT staff member is added. This staff member often wears many hats, meaning the IT person deals with security, onboarding employees, managing updates and additional hardware, configuring cloud resources, offboarding employees, and numerous other responsibilities.  Internal IT understands your local environment much better than anyone. They also offer hands-on advice and know employee troubles from personal experience. In-house IT staff have a lot to offer around the office, but they don’t have unlimited time and experience. For example, what happens when you have a ransomware attack? You need someone with specialized knowledge to tackle this type of cybersecurity issue, or your office could suffer from a recurring incident when the threat is not eradicated from your network. What Managed IT Actually Is (and Isn’t) Think of managed IT as an extension of onsite IT staff. When IT staff go home for the day or it’s the middle of the night, your managed service provider has IT staff working 24/7 every day of the week. They have multiple staff members available to respond to any incident day or night. When your IT staff has other priorities, managed IT takes over for patches, updates, and compliance. Small businesses might think of managed IT as a call center, but providers like Corporate Technologies offer onsite help with certain plans. Local IT offices provide professionals with varied experience. Each group of professionals has their own specialized experience, so your small business gets help that matches your specific IT issue. Managed IT is more than just a call center. They are full coverage for any IT issue and solution, so they enhance your current IT support. Cost Comparison: Internal IT vs. Managed IT Managed IT providers always market with cost-savings benefits. Not every MSP has a flat-rate cost with predictable pricing. Pricing plans range in cost depending on what you need. Corporate Technologies is one of the only local MSPs offering a 60-day moneyback guarantee so that you can try out managed IT before making a long-term commitment. Costs for managed IT are usually per user. You pay a flat per-user price ranging from $35/user to $80/user. Compare this cost to an internal IT staff member. You need to pay a yearly salary based on your local market along with benefits, payroll taxes, time-off, and licenses. IT staff also need training year-to-year to keep up with the latest technology that affects your business.  Capability Comparison Local IT staff know your environment well, but sooner or later they need help. Having a collaborative managed IT team gives internal staff help when it’s needed. Professionals for an MSP have their own personal experience and training, so they often have an area of expertise that your local internal IT staff can’t offer.  Here is a breakdown of where managed IT can be useful: Internal IT Managed IT 24/7 Helpdesk Onsite during business hours Coverage 24/7/365 Security monitoring Often missing or unaware that it’s needed Monitoring policies and software are part of the contract Backup testing Usually perform backups but don’t have a policy for testing Testing of backups to ensure they aren’t corrupted Compliance Need training to know compliance requirements Staff has specific training for various compliance regulations After-hours incidents Slower response if on-call overnight Overnight staff available during nights and weekends Project execution Needs guidance for new infrastructure rollouts Project managers and experienced staff offer deployments of new tech Documentation andReporting Varies depending on corporate requirements Part of procedures after incident response and detection. Documents deployments and upgrades As you can see, managed IT has a broader depth of experience to offer. For example, most small business IT staff don’t have the experience and tools to work with sophisticated cybersecurity events. They also don’t have the training to deal with compliance-specific requirements. This isn’t to say they aren’t necessary in day-to-day operations, but they need help with issues outside of their expertise. Co-Managed IT: When Internal IT and Managed IT Work Best The best solution is to combine internal IT with a managed service provider. Internal IT takes ownership of strategies and what works best for your small business. They can direct MSPs and collaborate on ideas and what’s best for business productivity. Managed IT will often take the lead on security, patch management, backup testing, and disaster recovery. When IT is in emergency mode, that’s when your business will see the best managed IT benefits. In addition to IT benefits, the business saves on headcount costs while still enabling business scalability and continuity. For businesses under compliance regulations (and most have at least one regulation they must follow!), managed IT offers guidance on best practices. Monitoring tools eliminate alert fatigue often seen by internal IT overseeing a myriad of issues. Managed IT compliance documentation, policy guidance, and infrastructure deployments save on hefty fines for violations. In some scenarios, fully managed IT makes more sense. If your small business has no current IT staff or someone who does IT on the side, it might be time to engage with a service provider. Your business gets the power of a full IT team without the costly salaries and real estate. No more turnover, office management of IT, or pressure to deal with IT issues. Which Model Fits Your Business? Small businesses need an

Your IT infrastructure never sleeps, so it can fail in the middle of the night. You need a remote-ready IT environment to allow for quick support. Whether you have remote staff that need access to your applications while they are on the road or need to set up an environment where IT can support your infrastructure, you need the right technology plan. The Essential Pillars of a Remote-Ready IT Environment Today’s secure IT environment requires infrastructure that you likely don’t have already if you need to set up remote access. This means that you’ll need new equipment before your network is remote-ready. Each item in this list can be deployed by you or a managed service provider (MSP). When you look into MSPs, here is a list of items they will recommend: VPN, Zero-Trust, and Multifactor Authentication (MFA): A virtual private network (VPN) will secure data traveling over the internet, so your data is safe even if an employee works from a vulnerable location like public Wi-Fi. The Zero-Trust aspect of VPN is a methodology used to authenticate and verify users as they continue to request data from your internal servers. Finally, MFA reduces the chance of a data breach should an employee fall for phishing or social engineering where their network credentials could be disclosed. Managed endpoints: Every mobile device, laptop, and remote desktop is an endpoint. Endpoints must be secured and managed by IT staff. Your security policy details what users must have on their devices to connect remotely, but antimalware and remote data wiping are two must-haves. Antimalware applications stop attackers, and remote data wiping removes sensitive data should a user lose their device. Email security: Every organization is a target for cyber-criminals. Today’s largest data breaches start with a phishing email. Email security filters out suspicious links, spoofed email addresses, and messages with malicious attachments. Cloud application protection: Your cloud vendor has tools to protect data at the vendor’s location. Ensure that these applications are enabled to stop attackers from breaching cloud infrastructure. Backup and disaster recovery: Whether you keep backups on-premises or in the cloud, you need them in case of a disaster. For example, if ransomware affects your environment, the quickest way to avoid damage is to restore data from a backup. Backups are also useful for natural disasters like floods or fires. Business-grade Wi-Fi: Wi-Fi can be set up around the office to offer remote access for staff if they don’t have a desktop. You need a setup that offers speed for enterprise applications and security to protect from outsiders. What Breaks First When SMBs Go Remote Even with the best and finest hardware, things break. It could be from a misconfiguration or a bug in the hardware. In rare cases, hardware fails from a faulty component. Whatever the reason, you need to be prepared. Here are a few common failures: All of the above issues can be proactively addressed with the right IT controls and deployment. After some time, your VPN might need upgrades as your business grows and adds more users. Your MSP can monitor the VPN for any speed issues and handle upgrades before they impact productivity.  Patch management handles any issues with security upgrades in your environment. Shadow IT is also a security concern. Your MSP should monitor the environment for any devices that aren’t authorized, and they can handle patch management to ensure that your infrastructure is up to date.  Compliance controls necessary for your environment depend on your industry. A good MSP will help guide you on the right controls. For example, if you must be HIPAA compliant, then you need the right monitoring and audit controls. MSPs install these tools to ensure that you aren’t vulnerable to compliance violations. Step-by-Step Setup Checklist for Business Owners Before you engage an MSP, you might want to go over your current infrastructure to determine what you need. An MSP can help determine the right hardware and software for your business, but it doesn’t hurt to take a look at what you have and make a checklist of your own. With this checklist, you can then engage with an MSP that can deploy and configure each item. How Corporate Technologies Builds a Remote-Ready Workplace As a small business owner, you might be overwhelmed with all of the requirements for remote access to your environment. You can choose from several MSPs, but we offer local onsite IT help that competitors can’t offer. We have a remote help center, but our professionals are local to our clients as well.  Cybersecurity is a primary concern. Once you open your environment to remote users, the network becomes a target for remote threats. Corporate Technologies deployed email filtering, a security operations center (SOC) that monitors the environment, endpoint protection, and backup procedures to keep your data safe from attackers and permanent damage. After we deploy your remote-ready workplace, we then offer continued protection and monitoring with: Why SMBs Need Local IT Support for Remote Work For many SMBs, technology concerns grow beyond what a local person can do, especially if they aren’t trained in IT. Corporate Technologies caters to small businesses with offices across the US. You need this support for full coverage of your environment. For example, if you suffer from a network outage or ISP interruption, a remote MSP can’t help. Corporate Technologies can remediate these types of issues with local technicians near you. A few other ways local IT support can help you: If your business is ready to take the next step towards remote access, see what Corporate Technologies can do for you. Contact us today. FAQs

When your internet connectivity fails, so does your business productivity. Your employees can’t reach cloud-based applications, email, phones, and any other critical internet dependent service. Productivity failure hurts your revenue, and it can cost millions for extensive downtime. Every component of your infrastructure should have a failover safety net, and this includes your internet connection. It’s not uncommon for small businesses to rely on a single internet service provider (ISP), but it’s a mistake. Your internet service might be stable for a while, but ISPs will often perform maintenance or upgrades without warning. ISP activities sometimes cut your service for several hours a day, or your service suffers from temporary degradation while the ISP performs its maintenance. Slow performance also harms productivity. In both these scenarios, you can overcome productivity loss with internet failover infrastructure. Before you decide on a failover design, you need a failover internet plan. What is an Internet Failover Plan? An internet failover plan is a document that decides what hardware you need to ensure that employees always have access to the internet, and what happens when your internet connection goes down. For most businesses, having a separate ISP is the answer to internet failover. In addition to having a second connection, having a secondary service type adds additional risk management. If your main connection is cable, then using a telecom provider avoids downtime if cable lines fail. You still need a trigger to cutover to your alternative source. The best method is to have an automatic switch, but you could leave it to a manual switch if you have full-time operational staff available for the cutover. Your router, firewall, and other infrastructure must be able to handle the cutover. The best way to ensure that all infrastructure will stay operational is to test it during off hours. You can simulate an internet failure scenario by cutting connection to your current ISP. Failover hardware should take over and allow a smooth transition. As an example, suppose that you live in an area where hurricanes are common. You might have cable internet for your normal internet connection, but you have a telecom like AT&T for failover. Cable might be down for days, but AT&T brings their infrastructure to service more quickly. The opposite could also occur. You would have two ISPs to limit your downtime after a major storm, which reduces your risk factors and eliminates a single source of failure. Why It Matters to SMBs? Small business owners might not even realize the importance of the internet for productivity. Internet connectivity is often taken for granted because it’s so common now in any industry. Take, for example, a law firm. Now, documents hosted on government websites are no longer available. Email messages from clients would no longer be available. Phones would not be operational, cutting all contact with colleagues and clients. Document editing and sharing would no longer be available whether you use Microsoft Office 365 or Google Workspace. Productivity for a small law firm would crash, and this is just one example. There are plenty of other industries that rely heavily on the internet. A loss in productivity translates to revenue loss in any industry. Small businesses don’t usually have the resources to estimate hourly revenue loss, but they still feel the impact just the same. Not only is productivity loss an issue, but once internet connectivity is back up, businesses must catch up and hope to avoid losing customers over the incident. Key Components of a Strong Failover Setup It’s better to have a reliable IT professional design your infrastructure, but here are a few items you can expect to add to your current infrastructure.  After setup and configuration, you first need to test the infrastructure. Even after your first test, IT staff must annually test internet failover and any disaster recovery procedures. Disaster recovery testing often involves simulating an actual event like creating an environment where internet connectivity fails and then the alternative provider activates. IT staff must then test all critical resources to ensure that they are available. In addition to testing, IT staff should create a document that details every step necessary to deal with an internet outage. For example, the document highlights key stakeholders to contact, and who will manage any bugs if the cutover doesn’t happen smoothly. An email to users warning them of slower network performance might also be necessary. How Corporate Technologies Helps? You could upgrade network hardware yourself, but it requires a professional to configure infrastructure for optimum performance. Any mistakes could leave your internet failover design useless, which could in turn waste money and lose productivity when an outage occurs. For some small businesses with IT staff, the onsite staff might not have the experience to deploy failover and disaster recovery infrastructure. That’s where Corporate Technologies can help. We cater disaster recovery plans and designs to your business to ensure that productivity is always running at optimal levels even during outages. Professional IT providers deploy infrastructure, test it, and then monitor it 24/7 for any issues. Contact us to find out how Corporate Technologies can help you with disaster recovery and internet failover. FAQs