Case Study
“I was impressed by their professionalism.”— Aaron Vanden Berg, VP, Advantage Mechanical-Refrigeration, Inc.
Project Details
- Service: IT Managed Services, Cybersecurity
- Timeline: Oct. 2021 – Sep. 2025
- Budget: $50,000 to $199,999
Project Summary
Corporate Technologies provided cybersecurity and managed IT services for an HVAC and plumbingcontractor. The team completed a project called Secure Advantage, which aimed to protectthe client’s data from hackers. The engagement reduced IT-related issues, improved serviceresponsiveness, and earned praise for professionalism and customer care.
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The Client
Role: Vice President
Company: Advantage Mechanical-Refrigeration, Inc.
Industry: Construction – HVAC/R & Plumbing Mechanical Contractor
Location: Cedar Springs, MI
Advantage Mechanical-Refrigeration provides HVAC/R and plumbing services for large projects,construction, and service contracts.
The Challenge
The company needed Corporate Technologies to manage IT needs so the business could stay focusedon core operations. A top priority was keeping company information secure from hackers.
Client Rating
- Overall: 5.0
- Quality: 5.0
- Schedule: 5.0
- Cost: 5.0
- Would Refer: 5.0
The Approach
Vendor Selection
Corporate Technologies was chosen after a sales visit due to high ratings, budget fit, culturalalignment, and strong company values. One primary employee was assigned, supported by additionaltechnicians when needed.
Scope of Work
Corporate Technologies acted as IT provider, completing the Secure Advantage project tostrengthen cybersecurity. Ongoing services included IT management, data protection, and rapidsupport for user needs and infrastructure changes.
The Outcome
The partnership resulted in fewer IT-related issues and faster response from qualifiedtechnicians compared to the previous provider. Quote turnarounds were quick, and projects weredelivered on schedule.
Project Management
Corporate Technologies managed the engagement effectively with email and messaging as theprimary communication channels.
What Impressed the Client
The client praised Corporate Technologies’ professionalism, noting that engineers and supportstaff treated them as though they were the only customer.
Areas for Improvement
Tier 1 technicians had struggled at times, though performance has improved over the past sixmonths. After-hours dispatch could improve communication, though the client acknowledged theirown call center challenges.
