Managed IT & Cybersecurity Services for Law Firm
Case Study
“I have found the Corporate Technologies staff to be patient and tenacious.” — Lisa Palomino, Paralegal, Hilger Hammond
Project Details
- Services: Cloud Consulting & SI, IT Managed Services, Cybersecurity
- Timeline: Jan 2020 – Oct 2025
- Budget: Confidential
- Industry: Legal
- Location: Grand Rapids, Michigan
Project Summary
Corporate Technologies provides ongoing managed IT and cybersecurity services for a boutique law firm specializing in real estate/business transactions and construction litigation. The engagement includes maintaining and upgrading hardware, integrating document management and accounting software, and responsive help desk support with on-site coverage as needed.
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The Client
Organization: Hilger Hammond
Contact: Lisa Palomino, Paralegal
Focus: Boutique law firm—real estate/business transactions & construction litigation
The Challenge
- Keep systems running and up to date
- Secure firm and client information
- Promote efficiency in a “paper-light” environment
Client Rating
- Overall: 4.5 / 5
- Quality: 4.0
- Schedule: 4.0
- Cost: 4.5
- Would Refer: 4.5
The Approach
How They Found Us & Why Us
- Discovery via online search and referral
- Chosen for high ratings, budget fit, strong value, and referral confidence
Scope of Work
- Ongoing maintenance and replacement of workstation/laptop hardware
- Evaluation & integration of document management and accounting software
- Printer/copier hardware integration
- Help desk assistance with escalation to advanced tiers and on-site support as needed
The Outcome
- Phased hardware refresh in progress—initial laptops & docks installed; troubleshooting substantially complete
- Responsive help desk; timely escalation and on-ground tech support
- Clear communication via email and in-person meetings; complex topics explained in plain language
What Impressed the Client
Technicians who balance deep technical skill with the ability to explain issues clearly to non-technical users.
Areas for Improvement
Further reducing response times helps minimize productivity loss during computer issues.
