Project Details

• Services: Cloud Consulting & SI, IT Managed Services, Cybersecurity
• Timeline: Jan 2020 – Oct 2025
• Budget: Confidential
• Industry: Legal
• Location: Grand Rapids, Michigan

Project Summary

Corporate Technologies provides ongoing managed IT and cybersecurity services for a boutique law firm specializing in real estate/business transactions and construction litigation. The engagement includes maintaining and upgrading hardware, integrating document management and accounting software, and responsive help desk support with on-site coverage as needed.

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The Client

Organization: Hilger Hammond

Contact: Lisa Palomino, Paralegal

Focus: Boutique law firm—real estate/business transactions & construction litigation

The Challenge

• Keep systems running and up to date
• Secure firm and client information
• Promote efficiency in a “paper-light” environment

Client Rating

• Overall: 4.5 / 5
• Quality: 4.0
• Schedule: 4.0
• Cost: 4.5
• Would Refer: 4.5

The Approach

How They Found Us & Why Us

• Discovery via online search and referral
• Chosen for high ratings, budget fit, strong value, and referral confidence

Scope of Work

• Ongoing maintenance and replacement of workstation/laptop hardware
• Evaluation & integration of document management and accounting software
• Printer/copier hardware integration
• Help desk assistance with escalation to advanced tiers and on-site support as needed

The Outcome

• Phased hardware refresh in progress—initial laptops & docks installed; troubleshooting substantially complete
• Responsive help desk; timely escalation and on-ground tech support
• Clear communication via email and in-person meetings; complex topics explained in plain language

What Impressed the Client

Technicians who balance deep technical skill with the ability to explain issues clearly to non-technical users.

Areas for Improvement

Further reducing response times helps minimize productivity loss during computer issues.